Most Asked Queries
Since our founding in 2008, Bright Line Moving has been a trusted partner for intra-US relocations, helping families and businesses move seamlessly across the country. We understand that moving can raise many questions, so we’ve compiled this FAQ based on common inquiries from our clients. If your question isn’t covered, contact us for personalized assistance.
1. What services does Burnetts Moving Services offer?
We specialize in full-service residential and commercial moves within the USA, including packing, loading, transportation, unloading, and unpacking. We also provide storage solutions, specialty item handling (like pianos or antiques), and customizable plans for local or long-distance relocations.
2. How long has your company been in business?
Bright Line Moving was founded in 2010, giving us over 15 years of experience in the moving industry. Our team has successfully completed thousands of intra-US moves, building a reputation for reliability and customer satisfaction.
3. Do you provide packing materials and services?
Yes, we offer professional packing services using high-quality materials to ensure your belongings are protected. You can choose full packing, partial assistance, or purchase supplies like boxes, tape, and bubble wrap directly from us.
4. What kind of insurance coverage do you provide?
We offer basic Released Value Protection at no extra cost (60 cents per pound per item) and optional Full Value Protection for comprehensive coverage. We recommend reviewing your homeowners insurance or adding third-party options for high-value items. Our team can guide you through the choices.
5. How do I get a moving quote?
Request a free, no-obligation quote via our website, phone, or email. Provide details like move date, locations, and inventory for an accurate estimate. We offer virtual or in-home surveys for precision.
6. Do you handle interstate moves?
Absolutely—our expertise is in intra-US relocations, including cross-country moves. We’re fully licensed and compliant with FMCSA regulations for safe, efficient interstate transport.
7. What should I do to prepare for my move?
Start by decluttering and creating an inventory. Label boxes clearly, pack essentials separately, and notify utilities of your move. Our pre-move checklist (available on request) can help streamline the process.
8. What if my items get damaged during the move?
Report any issues immediately upon delivery. We’ll work through our claims process to repair, replace, or compensate based on your coverage level. Our trained movers use best practices to minimize risks.
9. What payment options do you accept?
We accept major credit cards, checks, and bank transfers. A deposit is typically required upon booking, with the balance due upon delivery. No hidden fees—everything is outlined in your contract.
10. Are there any items you won’t move?
For safety and legal reasons, we don’t transport hazardous materials (like flammables or explosives), perishable foods, or plants across certain state lines without proper certifications. Check with us for specifics.
11. How do you ensure safety during moves?
Our movers are background-checked and trained in proper lifting techniques. We use modern equipment and follow health protocols, including sanitization, to protect your family and ours.